APTURA AG · SWITZERLAND
Terms & Conditions
Version 2026-09-26 · Draft for review
1. Who we are and these terms
Dupli is operated by Aptura AG, Switzerland. You can contact us at hello@dupli.ai. These terms govern your Dupli account and use of the service. The plan details and price shown at checkout form part of your subscription agreement. This local draft is dated 26 September 2026 and is provided for review before publication.
2. Who can use Dupli
You must be at least 18 and legally able to enter this agreement. Provide accurate account and billing details, keep your credentials secure, and tell us if you suspect unauthorised access. You are responsible for activity you authorise through your account. Do not create a Dupli that impersonates another person or misrepresents whose identity or voice it uses.
3. What Dupli does
Dupli uses AI to learn about you and your dating priorities, converse with people who access your link, and produce compatibility reports. Conversations may be spoken or typed where available. Visitors are interacting with AI, not with you live. AI can misunderstand, invent information, translate incorrectly, or draw inaccurate conclusions. Review important information and use your own judgement. A compatibility score is an estimate based on available conversation information, not a verified assessment, safety check, or guarantee of a relationship.
4. Your profile, preferences and sharing
You retain your rights in the photos, answers and other content you provide. You give Aptura AG permission to store, process and display that content as needed to operate Dupli, including generating responses to visitors in accordance with your sharing settings. New preferences are shared by default until you turn sharing off. Review your preferences before sharing your link. Answers designated for a particular visitor should remain limited to that visitor through the available controls. Anyone who receives or is forwarded your public link may be able to access your shared Dupli; a link is not a confidentiality agreement. We cannot recall information someone has already received or recorded.
5. Voice and photographs
Upload only photos you have the right to use. Voice cloning is optional and requires separate permission through the relevant feature; accepting these terms alone does not authorise cloning. Provide only your own voice or material for which you have the necessary explicit rights and permission. If you enable cloning, interview audio may be used to create a synthetic voice and generate speech for your Dupli through our voice provider. A synthetic voice may not sound exactly like you. Do not use this feature to deceive, impersonate or harm anyone.
6. Personal information and visitor conversations
Dupli processes account details, onboarding answers, profile photos, conversation information and billing records to provide the service. Conversations can reveal sensitive personal information; avoid providing information you do not want processed. Dupli attempts to filter surnames and precise contact details from conversation preferences, but filtering is not guaranteed and does not make the service anonymous. Login emails, optional notification emails and uploaded photos serve their respective account, notification and profile purposes. Visitor names, questions, conversation timing and compatibility information may be shown to the Dupli owner. Visitors should not treat their conversation as private from that owner. Optional answer-notification emails are used for the notification requested. AI, voice, hosting, email and payment providers process information needed for their functions, including OpenAI, ElevenLabs, Render, Resend and Stripe where those features are used. These terms do not replace a separate privacy notice or any consent required for sensitive information. Contact hello@dupli.ai about access, correction or deletion requests.
7. Subscriptions, renewal and cancellation
Checkout shows your price, currency, billing interval and included allowances before payment. Monthly and yearly subscriptions renew automatically at the stated interval unless cancelled before renewal. A yearly price is charged for the full year, even when an equivalent monthly price is displayed. You can cancel through the billing portal provided with your subscription; if you cannot access it, contact us. Cancellation normally stops the next renewal and access continues through the paid period. We do not promise a refund for unused time solely because you stop using Dupli, but mandatory withdrawal, refund and other consumer rights always apply. Contact us about duplicate charges, billing errors or service problems. We will notify you of subscription price changes before renewal so you can cancel before the new price applies.
8. Conversation allowances
Visitor voice use draws from the active-conversation allowance in your plan. Owner interviews do not use those visitor minutes. Idle timeouts help avoid charging for abandoned conversations. Owners can select the supported per-conversation limit, up to 10 minutes. Text has its own stated allowance and is not converted into voice minutes. Included allowances reset monthly using the schedule shown in your account, including on annual plans; unused included allowances do not roll over. Manual top-ups, when offered, require a separate purchase and do not authorise automatic excess charges. Limits may temporarily prevent new conversations when your allowance is used up.
9. Optional paid visitor access
Paid visitor access applies only if separately offered and activated; these terms do not promise its availability. Where enabled, the owner receives 80% of the conversation access price and Dupli retains 20%, with ordinary payment-processing fees covered from Dupli’s share. Onboarding, identity checks, supported countries, payout timing, refunds, chargebacks and applicable taxes must be set out in the separate payout agreement before activation. Enabling a draft setting does not create a right to collect payments or receive payouts.
10. Acceptable use
Do not use Dupli for fraud, harassment, threats, stalking, exploitation, unlawful content, non-consensual intimate material, or sexual content involving minors. Do not upload someone else’s confidential information without authority, misuse another person’s likeness or voice, scrape personal data, attack the service, or circumvent payment and usage limits. Dupli must not be used to make consequential employment, credit, housing or similar eligibility decisions about people. You remain responsible for your conduct and interactions outside Dupli.
11. Availability and account restrictions
Dupli is evolving and beta features may change or be unavailable. We will take reasonable care in providing the service but cannot promise uninterrupted availability or error-free AI output. We may restrict use that violates these terms, creates a security risk or is required to be restricted by law. Where reasonably possible, we will explain the restriction and let you contact us to resolve it. If we permanently discontinue a paid service, we will address the unused prepaid period with an appropriate refund unless applicable law requires more.
12. Responsibility and your rights
You decide whether to share your link, rely on a report or meet another person. Dupli does not verify every user or guarantee anyone’s intentions. To the extent permitted by law, we are not responsible for losses caused solely by inaccurate user content, third-party conduct or decisions you make independently of the service. Nothing in these terms excludes liability that cannot lawfully be excluded, including intentional misconduct or gross negligence, or limits mandatory consumer rights.
13. Changes, applicable law and contact
We may update these terms as Dupli develops. Material changes will be brought to your attention in advance where practicable, and we will request fresh agreement where required. Changes will not retrospectively remove accrued rights. Swiss law governs these terms, while mandatory protections and court rights applicable to consumers in their country of residence remain unaffected. Questions, complaints and cancellation or privacy requests can be sent to hello@dupli.ai.